A great way to make sure that your customers have an excellent experience working with your team is to develop an attitude within the office of “It is My Pleasure” to serve you. You need to establish a habit whereby everyone says “It is My Pleasure” at every opportunity; this will let your customers know that servicing their needs is of the utmost importance to you.
The “My Pleasure” attitude starts with the 1st impression. Most of the time the Client Care Coordinator is the 1st one who greets the clients. The only item needed to accomplish the goal of having an attitude of “It is My Pleasure” is a great attitude!
For additional information and guidance on this topic we have posted an article on our website entitled “Developing an “It’s My Pleasure Attitude”” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will have a “My Pleasure” attitude!
Deadline: _________
Bob Corcoran
“No pessimist ever discovered the secret of the stars, or sailed to an uncharted land, or opened a new doorway for the human spirit.” -
Helen Keller
Chances are good that if you’re reading this, given the title, you are not feeling positive about today’s real estate market or have other associates that are not being positive. Well, let me relieve some stress. The market has been abnormally strong over the last four years, so the market is not a down market, it’s a traditional market. Anyone who’s been in real estate more than four years knows this. The market is doing what it does naturally; it’s adjusting itself. And with this adjustment has come an amazing opportunity for potential buyers to realize their dreams. There’s nothing more positive than helping others meet their goals and realize their dreams!
For additional information and guidance on this topic we have posted an article on our website entitled “Keeping Positive in a Slowing Market” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will stay positive and choose to be happy!
Deadline: _________
Bob Corcoran
Some boundary invasion is very clear. Other forms are subtle enough that we may not recognize them for what they are and wonder why we feel irritated when they occur, or if we even have the right to feel irritated. All of the seemingly harmless activities that are listed in the PDF document involve boundary invasion, if they happen habitually.
Incidentally, you may want to use this list to check on yourself, too. Many boundary invaders are quite unaware of what they are doing.
For additional information and guidance on this topic we have posted an article on our website entitled “Ways That People Invade Your Boundaries” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will review my boundaries and make the appropriate changes.
Deadline: _________
Bob Corcoran
Addressing the problem will only work and help you in the short term if you do not look at the source of it! It is not about time management, but personal management.
For additional information and guidance on this topic we have posted an article on our website entitled “Benefits of Your Time Well Managed!” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will Manage My Time!
Deadline: _________
Bob Corcoran
Does your job or business demand that you be accessible 24/7? In an era of ubiquitous cell phones, pagers, Blackberrys and WiFi internet access, it is easy to keep in touch with the office from anywhere. No doubt, many of you find that this is a mixed blessing at best.
While technology gives increased mobility and connectivity, it can also erode the boundary between your professional and personal life. That’s why it is increasingly more important to set reasonable boundaries and stick to them. For most of us there is a constant pressure to work longer, implement more marketing, or get that report in early. It is not easy to draw a line and say things like “I am leaving on time, and the world will not end if I don’t finish “x” by 5:00pm.”
Though we all value hard work and realize putting in long hours sometimes comes with the territory, if you are unable to set reasonable limits on your job’s time demands, you’re risking a lot. When your health and/or family life begins to suffer, it is not only going to diminish your quality of life, it will also reduce your productivity on the job.
For additional information and guidance on this topic we have posted an article on our website entitled “Setting Work and Life Boundaries” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will learn from my mistakes.
Deadline: _________
Bob Corcoran
“The brain is a wonderful organ; it starts working the moment you get up in the morning and does not stop until you get into the office.”
Robert Frost
The secret to success in real estate - and in life - is much closer than many of us realize: it is right inside our head.
During my years of helping Real Estate Teams thrive, I have found three distinctions that separate the successful from those who constantly yearn. It is based on attitude. And the good news is, by shifting your mindset, you can see dramatic results.
For additional information and guidance on this topic we have posted an article on our website entitled “Change Your Mindset and Thrive in Your Business This Year” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will connect in abundance while having fun!
Deadline: _________
Bob Corcoran
Have you ever had a crisis in your career? Maybe we should ask how many have you had today? Let’s face it, a great Client Care Coordinator is first and foremost a problem solver, and because of this, the front desk will often become a crisis management center. This center is where all problems arrive and are expected to be solved within a short period of time.
How can we become better at crisis management? Before we can begin to answer this question, we need to start by admitting that most of us deep down are cowards at heart. Yes, we may come across as confident and strong, but at our core, we fear like every one else. We fear that we may fail, or worse yet, that someone won’t like us. We often don’t face each crisis as quickly or as effectively as we could; and occasionally, we don’t face the crisis at all. Soon it is too late.
By accepting our natural aversion to crisis, we can then begin to unravel the simple techniques all of us can use to be better crisis managers. There is an old saying, “It is not what happens to us that matters, it’s what we do about it.” This is one piece of sage wisdom that definitely applies to crisis management.
For additional information and guidance on this topic we have posted an article on our website entitled “Crisis Management 101” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will implement the five simple strategies for every person to deal more effectively with their next crisis.
Deadline: _________
Bob Corcoran
A great way to make sure that your customers have an excellent experience working with your team is to develop an attitude within the office of “It is My Pleasure” to serve you. You need to establish a habit whereby everyone says “It is My Pleasure” at every opportunity; this will let your customers know that servicing their needs is of the utmost importance to you.
The “My Pleasure” attitude starts with the 1st impression. Most of the time the Client Care Coordinator is the 1st one who greets the clients. The only item needed to accomplish the goal of having an attitude of “It is My Pleasure” is a great attitude!
For additional information and guidance on this topic we have posted an article on our website entitled “Developing an “It’s My Pleasure Attitude”” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will have a “My Pleasure” attitude!
Deadline: _________
Bob Corcoran
“No pessimist ever discovered the secret of the stars, or sailed to an uncharted land, or opened a new doorway for the human spirit.” -
Helen Keller
Chances are good that if you’re reading this, given the title, you are not feeling positive about today’s real estate market or have other associates that are not being positive. Well, let me relieve some stress. The market has been abnormally strong over the last four years, so the market is not a down market, it’s a traditional market. Anyone who’s been in real estate more than four years knows this. The market is doing what it does naturally; it’s adjusting itself. And with this adjustment has come an amazing opportunity for potential buyers to realize their dreams. There’s nothing more positive than helping others meet their goals and realize their dreams!
For additional information and guidance on this topic we have posted an article on our website entitled “Keeping Positive in a Slowing Market” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will stay positive and choose to be happy!
Deadline: _________
Bob Corcoran
Some boundary invasion is very clear. Other forms are subtle enough that we may not recognize them for what they are and wonder why we feel irritated when they occur, or if we even have the right to feel irritated. All of the seemingly harmless activities that are listed in the PDF document involve boundary invasion, if they happen habitually.
Incidentally, you may want to use this list to check on yourself, too. Many boundary invaders are quite unaware of what they are doing.
For additional information and guidance on this topic we have posted an article on our website entitled “Ways That People Invade Your Boundaries” for you to review.
Commitment for the Week:
Show us your commitment by commenting with your thoughts, plan and deadline below!
Make A Commitment: I will review my boundaries and make the appropriate changes.
Deadline: _________
Bob Corcoran
